> ## Documentation Index
> Fetch the complete documentation index at: https://help.tellem.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Field workers

> Field workers are your technicians. Tellem uses their phone's location to estimate when they'll reach the customer.

Field workers are your technicians. Tellem uses their phone's location to
estimate when they'll reach the customer.

## Add a worker

On the **Field workers** page, add a worker with their name and (optionally)
phone number. They'll appear on your roster, where you can see each worker's last
known location, battery, and how recently they reported in.

## Set up location sharing

Tap **Pair app** next to a worker to generate a **one-time pairing code**. The
worker installs the Tellem app, taps **Pair device**, and enters the code once.
On first use they sign a short location-sharing consent form, and from then on
the app shows them their schedule and shares location while they work, and lets
them tap **I've arrived** and **Done**.

> Until a worker has paired the app and is sharing location, Tellem falls back
> to time-based estimates instead of live GPS.

## Privacy

Workers consent to location sharing during setup, and sharing only happens while
they're working. On the customer-facing tracking page, a worker's live location
appears only while they're on the way or on site — never before or after. See
[Customer tracking](/customer-tracking).

### Limit collection to set hours

By default Tellem collects a worker's location whenever they're en route to a
job. To narrow that, open the **Account** page → **GPS tracking & privacy** and
set a **Tracking window**:

* Leave both times blank to allow tracking any time of day.
* Set a **start** (and optionally an **end**) to collect location only within
  that window, in your account's timezone — a start with no end runs until
  midnight.
* Optionally limit it to specific **weekdays**; leave them all on for every day.

Pings outside the window are dropped, never stored, and the limit applies to
the Tellem app. The app re-checks the window each time a worker opens it, so a
change takes effect without re-pairing.