> ## Documentation Index
> Fetch the complete documentation index at: https://help.tellem.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Tellem?

> Tellem keeps your customers informed about when their service visit will happen. It pulls in your appointments, tracks where your field workers are, predicts…

Tellem keeps your customers informed about when their service visit will happen.
It pulls in your appointments, tracks where your field workers are, predicts
arrival times, and sends customers a text or email update — automatically. Less
"where's my technician?" phone calls, more happy customers.

## How it works

1. **Connect your schedule** — bring appointments in from Google Calendar,
   Jobber, a CSV file, or by adding them yourself.
2. **Add your field workers** and set up location sharing on their phones.
3. **Assign a worker** to each job.
4. As the worker heads out, **Tellem predicts the arrival time** from their
   location and sends the customer an automatic heads-up.
5. The customer can open a **live tracking link** to see status and ETA.

You stay in control the whole way through — nothing is sent to a customer unless
you've turned it on.

## A quick tour of the dashboard

The left sidebar is your main navigation:

| Section             | What it's for                                                  |
| ------------------- | -------------------------------------------------------------- |
| **Overview**        | A snapshot of today's activity.                                |
| **Account**         | Your business name, address, timezone, and messaging settings. |
| **Integrations**    | Connect Google Calendar or Jobber.                             |
| **Schedule**        | Your appointments — add, edit, assign, import, and message.    |
| **Field workers**   | Your technician roster and their location setup.               |
| **Triggers**        | Which automatic customer messages go out, and when.            |
| **Needs attention** | Appointments missing the info needed to notify a customer.     |
| **Messages**        | Every text and email Tellem has sent or received.              |
| **Support**         | The Tellem assistant (this help, in chat form).                |

New here? Start with the [Quickstart](/quickstart).