# Tellem Help

- [What is Tellem?](https://help.tellem.ai/introduction.md): Tellem keeps your customers informed about when their service visit will happen. It pulls in your appointments, tracks where your field workers are, predicts…
- [Quickstart: set up in about 15 minutes](https://help.tellem.ai/quickstart.md): The onboarding wizard walks you through the essentials step by step. You can also do any of these later from the matching dashboard page.
- [Appointments](https://help.tellem.ai/appointments.md): Your appointments live on the Schedule page. There are four ways to get them into Tellem — use any combination.
- [Field workers](https://help.tellem.ai/field-workers.md): Field workers are your technicians. Tellem uses their phone's location to estimate when they'll reach the customer.
- [Customer notifications](https://help.tellem.ai/notifications.md): The Triggers page controls the automatic messages Tellem sends customers — for example an arrival heads-up or a running-late notice. You choose which are on.…
- [Customer tracking links](https://help.tellem.ai/customer-tracking.md): Give customers an Amazon-style 'your technician is on the way' page they can open from their phone.
- [Alerts to your business](https://help.tellem.ai/business-alerts.md): Some Tellem messages are for you, not your customer — a heads-up that a job needs staffing, or a customer reply that needs a human. This page covers both and…
- [Troubleshooting](https://help.tellem.ai/troubleshooting.md): Some sources — especially plain calendar events — don't include structured contact or address details. Open the appointment on the Schedule page and add the…
- [Getting help](https://help.tellem.ai/getting-help.md): The Support page in the dashboard is a chat assistant that can answer 'how do I…' questions about using Tellem — the same material as this help site. Ask it…