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Give customers an Amazon-style “your technician is on the way” page they can open from their phone. From an appointment on the Schedule page, choose Share tracking link. Tellem gives you a private link you can text or email to the customer. Sharing the same appointment again returns the same link.

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What the customer sees

The link opens a live page showing the visit’s status and estimated arrival on a map. As the technician heads over, the page updates on its own.
For privacy, the technician’s live location appears only while they’re on the way or on site — never before the job and never after it’s done. The page shows the technician’s first name only.

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Tips

  • The customer doesn’t need an account or app — the link just works in their browser.
  • A live ETA needs an assigned worker who’s sharing location and an appointment address that pins on the map. Without those, the page still shows status, just not a live location. See Field workers.