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Give customers an Amazon-style “your technician is on the way” page they can open from their phone. From an appointment on the Schedule page, choose Share tracking link. Tellem gives you a private link you can text or email to the customer. Sharing the same appointment again returns the same link.

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What the customer sees

The link opens a live page showing the visit’s status and estimated arrival on a map. As the technician heads over, the page updates on its own.
For privacy, the technician’s live location appears only while they’re on the way or on site — never before the job and never after it’s done. It appears once the technician taps On my way in the Tellem app, or once they arrive. The page shows the technician’s first name only.

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Tips

  • The customer doesn’t need an account or app — the link just works in their browser.
  • A live ETA needs an assigned worker who’s sharing location and an appointment address that pins on the map. Without those, the page still shows status, just not a live location. See Field workers.