What is Tellem? - Tellem Help

Tellem keeps your customers informed about when their service visit will happen. It pulls in your appointments, tracks where your field workers are, predicts arrival times, and sends customers a text or email update — automatically. Less “where’s my technician?” phone calls, more happy customers.

How it works

Connect your schedule — bring appointments in from Google Calendar, Jobber, a CSV file, or by adding them yourself.
Add your field workers and set up location sharing on their phones.
Assign a worker to each job.
As the worker heads out, Tellem predicts the arrival time from their location and sends the customer an automatic heads-up.
The customer can open a live tracking link to see status and ETA.

You stay in control the whole way through — nothing is sent to a customer unless you’ve turned it on.

A quick tour of the dashboard

The left sidebar is your main navigation:

Section	What it’s for
Overview	A snapshot of today’s activity.
Account	Your business name, address, timezone, and messaging settings.
Integrations	Connect Google Calendar or Jobber.
Schedule	Your appointments — add, edit, assign, import, and message.
Field workers	Your technician roster and their location setup.
Triggers	Which automatic customer messages go out, and when.
Needs attention	Appointments missing the info needed to notify a customer.
Messages	Every text and email Tellem has sent or received.
Support	The Tellem assistant (this help, in chat form).

New here? Start with the Quickstart.