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Field workers are your technicians. Tellem uses their phone’s location to estimate when they’ll reach the customer.

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Add a worker

On the Field workers page, add a worker with their name and (optionally) phone number. They’ll appear on your roster, where you can see each worker’s last known location, battery, and how recently they reported in.

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Set up location sharing

Tap Pair app next to a worker to generate a one-time pairing code. The worker installs the Tellem app, taps Pair device, and enters the code once. On first use they sign a short location-sharing consent form, and from then on the app shows them their schedule and shares location while they work, and lets them tap I’ve arrived and Done.
Until a worker has paired the app and is sharing location, Tellem falls back to time-based estimates instead of live GPS.

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Privacy

Workers consent to location sharing during setup, and sharing only happens while they’re working. On the customer-facing tracking page, a worker’s live location appears only while they’re on the way or on site — never before or after. See Customer tracking.

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Limit collection to set hours

By default Tellem collects a worker’s location whenever they’re en route to a job. To narrow that, open the Account page → GPS tracking & privacy and set a Tracking window:
  • Leave both times blank to allow tracking any time of day.
  • Set a start (and optionally an end) to collect location only within that window, in your account’s timezone — a start with no end runs until midnight.
  • Optionally limit it to specific weekdays; leave them all on for every day.
Pings outside the window are dropped, never stored, and the limit applies to the Tellem app. The app re-checks the window each time a worker opens it, so a change takes effect without re-pairing.